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Cancellation/Returns

We want our customers to know that we have a hassle free returns policy, below is a list of all details regarding customer rights and our returns / cancellation policy.

To cancel your order, please email our customer service team at info@izie.co.uk before the order has been dispatched. If your order has already been dispatched then unfortunately we won’t be able to stop the parcel throughout transit and you would be required to return the order.

You can cancel your order anytime from placing your order up to the end of a period 14 days after you take possession of the goods.

Please take reasonable care of the goods once received. Customers are to be made aware that we are entitled to deduct an amount from the refund that will be issued to reflect any loss in value of the goods supplied.

If you have an Internet order query, please email info@izie.co.uk

Introduction

We understand that you may want to return a product to us due to it being unsuitable or unusable. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to all our customers world wide.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

Sale items

Please be aware that any items purchased in a SALE cannot be returned for a refund as they are subject to clearance.

Refunds will not be provided to the customer for any sale items.

 

Returns procedure

In regards to your return we ask that you simply email us at info@izie.co.uk regarding a return and we will issue you an e-copy of our returns form.

You will be responsible for paying postage costs for the return parcel within this returns policy. We highly recommend sending the order back using a trackable / recorded delivery service because if the order is lost in transit we can not be held responsible for this. A refund can not be processed until we receive the order back into our warehouse.

Exclusions

The following products may not be returned under this policy:

Goods that have been used, worn, washed, modified or damaged in anyway.

Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).

We will refund any money received from you using the same method originally used by yourself to pay for your purchase through our secure payment system.

We will process the refund when an inspection of the garments has been done, this will be done as soon as possible once the order has been received at our returns address. This can be within 14 days following the day we received your returned order.

The cost of postage will be deducted from any refunds even during postage offers, unless the garment can be defined as faulty.

Improper returns

When you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

We will not refund or exchange the product.

We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product to make sure it finds its way back to yourself.

If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product.